We offer worry-free return policy within 7 days of receiving your purchases, on selected items.
Please email us immediately at e.store@degemdiamond.com within 24 hours after receiving your product, and attach photos of any issues. We do not accept exchanges without your proof of email.
Once we receive your email, we will advise you regarding return instructions. You have the option to drop off the product at our HQ securely, or mail return the product to our HQ within 14 days via any official GDEX outlets in Malaysia (return courier charges will be borne by the customer). To qualify for return or exchange, the product(s) returned must be unused, in its original condition with your receipt and original packaging.
We do not accept exchanges at our physical retail stores if you do not have authorisation from DeGem HQ in the form of an official email response.
Please email us immediately at e.store@degemdiamond.com within 24 hours after receiving your product, and attach photos of any issues. We do not accept exchanges without your proof of email.
Once we receive your email, we will advise you regarding return instructions. You have the option to drop off the product at our HQ securely, or mail return the product to our HQ within 14 days via any official GDEX outlets in Malaysia (return courier charges will be borne by the customer). To qualify for return or exchange, the product(s) returned must be unused, in its original condition with your receipt and original packaging.
We do not accept exchanges at our physical retail stores if you do not have authorisation from DeGem HQ in the form of an official email response.
What items are qualified for returns?
Ready stock jewellery are eligible for exchange or returns for store credit, on the grounds of manufacture
defect or incorrect sizing. Once we receive your email, we will respond with advice regarding stock
availability and instructions to return item. Exchange of product(s) is subject to availability of stock
quantity.
Product(s) to be exchanged must be returned in UNWORN and ORIGINAL good condition, together with original
sales receipt and original DeGem packaging. Product(s) returned without following the requested criteria may
not be qualified for an exchange.
Any returned product(s) will be checked and verified by HQ staff before the exchange or return is authorised. Product(s) can only be exchanged once for every purchase.
Any returned product(s) will be checked and verified by HQ staff before the exchange or return is authorised. Product(s) can only be exchanged once for every purchase.
Product(s) NOT eligible for returns or exchange include:
Sale items/ discount or promotional items
Engraved jewellery
Custom order items such as custom-made diamond rings or wedding bands
GIA Certified Diamonds
Shipping fees
Return Policy
We offer worry-free return policy within 7 days of receiving your purchases, on selected items.
Please email us immediately at e.store@degemdiamond.com within 24 hours after receiving your product, and attach photos of any issues. We do not accept exchanges without your proof of email.
Once we receive your email, we will advise you regarding return instructions. You have the option to drop off the product at our HQ securely, or mail return the product to our HQ within 14 days via any official GDEX outlets in Malaysia (return courier charges will be borne by the customer). To qualify for return or exchange, the product(s) returned must be unused, in its original condition with your receipt and original packaging.
We do not accept exchanges at our physical retail stores if you do not have authorisation from DeGem HQ in the form of an
official email response.
Please email us immediately at e.store@degemdiamond.com within 24 hours after receiving your product, and attach photos of any issues. We do not accept exchanges without your proof of email.
Once we receive your email, we will advise you regarding return instructions. You have the option to drop off the product at our HQ securely, or mail return the product to our HQ within 14 days via any official GDEX outlets in Malaysia (return courier charges will be borne by the customer). To qualify for return or exchange, the product(s) returned must be unused, in its original condition with your receipt and original packaging.
We do not accept exchanges at our physical retail stores if you do not have authorisation from DeGem HQ in the form of an
official email response.
Ready stock jewellery are eligible for exchange or returns for store credit, on the grounds of manufacture
defect or incorrect sizing. Once we receive your email, we will respond with advice regarding stock
availability and instructions to return item. Exchange of product(s) is subject to availability of stock
quantity.
Product(s) to be exchanged must be returned in UNWORN and ORIGINAL good condition, together with original
sales receipt and original DeGem packaging. Product(s) returned without following the requested criteria may
not be qualified for an exchange.
Any returned product(s) will be checked and verified by HQ staff before the exchange or return is authorised. Product(s) can only be exchanged once for every purchase.
Any returned product(s) will be checked and verified by HQ staff before the exchange or return is authorised. Product(s) can only be exchanged once for every purchase.
Product(s) NOT eligible for returns or exchange include:
Sale items/ discount or promotional items
Custom order items such as custom-made diamond rings or wedding bands
Engraved jewellery
GIA Certified Diamonds
Shipping fees
Return Policy
What items are qualified for returns?
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